Terms and Conditions - Sewing Machine Sales
For sales enquires and help with a future purchase - Email support
Any parts, accessories and repair problems - Email support
Delivery, problems, shortages, warranty, and returns. - Email support
Schools, colleges and company orders - Email support
- DELIVERY... ? Order Status
SEWING MACHINE SALES
217 Whitley Road
Tyne & Wear
Tel: TELESALES - 0845 430 9824
TELESALES - 0871 508 9804 (International 0044 191 2525825)
TECHNICAL - 0871 508 9806
CUSTOMER SUPPORT - 0191 252 5825
Fax: 0191 2925826 (International 0044 191 2925826)
VAT No. 376 4408 33
Calls cost 7p per minute plus your network access charge.
We are the largest UK's Singer and Pfaff dealer, we are also leading Husqvarna, Elna, Frister, Brother, Janome mail order / online supplier. Over 60 years experience and on-line since 1998 selling the most advanced computerised sewing machines, spares, parts, haberdashery and supply worldwide with free UK shipping. We repair & service all makes of sewing machine through our own regional service centre and supply to the trade and Schools & Colleges.
We stock all the products we display and know the machines we sell inside out...!
All electrical products are 220/240 volts and sold for household use, unless expressly otherwise stated.
Making a purchase
This has never been easier. The price you see is the price you pay (tax is included). Simply browse through our extensive catalogue and when you see something you wish to purchase
click the ADD TO CART button. You will see your order has been added to the shopping cart.
When you have finished shopping and are ready to finalise your order. At any stage you can view your shopping cart ("My Cart" link top right, or "Checkout" button if visible right menu), change the quantity, check shipping cost, use discount code, recalculate and checkout, or continue shopping.
During checkout you will be asked to supply a few details in order for us to process your order. You will have the opportunity to include any special instructions that apply to your order. You can use the helpdesk in your account area after you have placed and order to inform us or any special instructions.
If you prefer you can still fax or phone your order to us.
Tel: Sales 0845 4309824 Fax: 0191 2925826 (International 0044 845 4309824)
All prices are processed in pounds sterling and include VAT for orders within the UK and the European Community.
BFPO deliveries... VAT will be deducted on authorisation from a commanding officer.
Businesses with-in the EU (but outside the UK) - full business name, address and vat registration number is required before VAT can be deducted.
Orders from outside the European Community are VAT free. VAT at 20% will be deducted from the order with-in the shopping cart subject to Revenue terms.
We accept all major credit and debit cards: Visa, Delta, Electron, Maestro, Switch, Solo, Mastercard and American Express. The latter requires a phone call to Tele sales.
We take security very seriously and make shopping online as safe as shopping in our stores.
Credit card transactions are encoded for your security, so you can feel confident sending this information online. Secure Socket Layer is the Industry-standard data encryption protocol.
New security checks like the card signature code have recently been introduced to protect your credit card details. You must make sure that you give us the full card holders name, plus the full address at which the credit card is registered to. If you require the delivery to an alternative address, further bank verification is required and may delay the dispatch of your purchase.
For shipping policy please read the delivery information.
For returns please read the returns information.
Pfaff warranty only applies to machines bought in the UK and delivered in the UK for more warranty information please read the warranty information.
We work with major insurance companies and loss adjusters and are happy to quote to for this business. Insurance Quote Form
Schools, Colleges & Large Organisations
Forward to us an official requisition form and we will send your order and invoice at time of despatch. We supply worldwide and throughout the UK. View School and College Discounts.
Faulty products - Sale of Goods Act rights
You also have rights under the Sale of Goods Act for repair, replacement or refund of faulty goods. This applies to all goods but excludes accidental damage or faults arising from misuse or normal wear and tear. Please contact Customer Services and they will advise on the best way to deal with any products that are considered to be faulty.
Permission denied: You may not resell, give away, trade, rent, or otherwise distribute the original or modified versions of any machine embroidery designs in electronic format.
Permission granted: You may embroider the designs and sell as many of the sewn products as you wish.
However please note: Manufacturers of CD's and memory cards may have other restrictions as to their use.
Please do not copy our wording and descriptions (learn about the products you sell yourself!). Many images used on this website belong solely to us. You do not have permission to use our images. You do not have permission to use text or wording from our database. The cost for using an image belonging to our company is £100 per image per year (minimum 1 year term) - If you are in any doubt, do not copy our content!
We have a copyright notice at the bottom of every page.
Your old sewing machine, overlocker or steam press is worth up to £150. From time to time we offer the opportunity to trade-in your old sewing machine, overlocker or steam press as part payment towards a new sewing machine. Part Exchange is available only for the uk customer when purchasing selected products. Once you have selected the option which best describes your trade-in, its value will be deducted from the product price. Proceed to shopping cart as normal. Please make sure that within 30 days you have posted the item.
We are committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with us with through our ordering process. The only information we will ask is name, email address, delivery address, contact number and credit card details if required. We will never sell personal information or share personal information with third parties. The data collected when our customers register for an extended warranty within the 30 days registration period is deleted after the 60th day, it becomes the customers responsibility to keep their own records. We use technology such as cookies to track you order through the secure shopping cart, the information we collect is to ensure that orders are processed smoothly. If you have any questions/comments about privacy, you should email us. We may use your contact information to let you know about enhancements to the site, special offers and promotions. If you would rather not receive this information please inform us by email
We aim to provide the highest level of customer service at all times. You should direct any customer service enquiries to customer services at the above telephone numbers. Lines are open 6 days a week from 9am to 5pm. Any email queries will be handled promptly. If your query is related to an order, please quote your order ID at the top of your invoice.
If you feel our service would benefit from improvement, please email us with your comments.
WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ERRORS IN PRICES, ESTIMATES, DESCRIPTIONS OR SPECIFICATION. THEY ARE GIVEN AS A GUIDE ONLY AND MAY CHANGE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. AS SOON AS WE ARE MADE AWARE OF ERRORS WE WILL AMEND THEM.
From time to time when you make a purchase, free gifts may be included. By buying the product you are accepting the gift as part of the sale. These gifts may sometimes change slightly in specification from the images on the web site. When you receive confirmation of an order from us it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us when we send you an email to notify you that your order has been processed and sent. The warranty on Janome products supplied from the UK, only applies within those territories. We are unable to supply Janome, Elna, Brother, Pfaff and Husqvarna products outside the UK and Ireland.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Recycling and the WEEE Directive
What is WEEE? The objective of Waste Electrical and Electronic Equipment policy is to specify details and procedures for the safe disposal of WEEE. The UK WEEE regulations require that businesses involved in the supply of electrical equipment take an active roll in its collection and recycling.
Any product not marked with the WEEE logo should be disposed of in normal waste streams as per current practice. Any product marked with the WEEE logo should be separated from other waste streams to ensure that it can be recycled in an environmentally sound manner.
Where can I recycle my electrical goods? Not all council sites are suitable to collect all types of waste electrical goods, so to find out your nearest participating site (including other collection facilities that may not be operated by the council) visit Recycle-more's Bank Locator and enter your postcode. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. For example, if a customer bought a new EEE item from us, we would accept their old EEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their like-for-like EEE item to us within 28 days of purchasing their new item.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
Where can I learn more? Find out how to minimise your effect on the environment by visiting www.recycle-more.co.uk. Locate your nearest recycling facilities for electrical waste with the recycle-more.co.uk bank locator, which includes an easy to use interactive mapping system.
Our Terms & Conditions and the UK law
The Distance Selling regulations no longer apply in UK law. We operate our business in accordance with the Consumer Rights Act 2015 and to the Consumer Contracts regulations which came in to effect June 2014.
You have the opportunity to read our Terms and Conditions before purchasing.
Also a link to the page that you are reading now can be found after placing an order in your account area, and is always available for you to read and print.
We email customers when we despatch an order. This email includes our terms and conditions. If our email is not returned it will be deemed that it has been received. Both Email and this PDF file in your customer area are regarded as a durable medium since they can not be altered once they have been downloaded or sent to you.
If you have any questions or queries regarding any aspect of our policies please email us or use the online form on our contact us page.