Also our customers like to tell us about the products they have purchased from our on-line store, these sewing machine reviews may be of interest.
Excellent online ordering, Excellent customer service.
I looked at several web sites for our old (1978 model ) Singer sewing machine as the original foot control failed to function. Luckily, I found this site, value for money (about £10 cheaper than a competitor). When I had a query, I called the number on the site 2 times. I got a quick response on both occasions. Overall, excellent service. We are waiting for the parts to try on.
No question just praising your efficiency and procedures. Brilliant can't fault it no hesitation in using you again, keep it up. HAPPY DAYS
I have had in my pssession for nearly 40 years and been the very proud owner of a Singer Steam Press - The Magic Steam Press CSP-1, as it is proudly labelled. I am 79 years of age, an ex dancer, producer, costume maker, curtain maker, toy maker and various other things that I have been able to use my all singing/all dancing delightful steam press (nickname: hotpress) to pursue a life of enjoyment all due to this beautiful machine.
I have NEVER had to contact, plead for assistance, to maintain it. It has seen many new, homemade pads and pretty covers and an assistant help to its tired spring control on its left side (a block of wood). I could never allow it to leave my home as I would have felt bereft of a best friend and I could never succumb to using an iron. Basically the reason for this epistle is to thank the manufacturer for making this the best friend of many women and men and bringing into the home the finest product of its kind.
Only ordered goods yesterday, arrived today in the allocated hour slot, brilliant. Thank you Helen
I am very pleased to be able to tell you that the Knitting machine which I ordered from you was delivered last Wednesday, six days after placing the order. Living, as I do, in a fairly remote part of the world, it is often very difficult to obtain items of a specialized nature so I was delighted to find your web-site and be able to purchase a knitting machine for which I have been searching for some time and unable to locate here in Australia.
The ease of ordering and the exceptional speed of delivery was astonishing. Thank you for your wonderful service.
Just wanted to say that my recent order was my third, possibly not the largest orders but all the more delightful that the whole process from order to delivery has made me feel as though I am as important as anyone placing much larger orders.
Highly recommend you as knowledgeable, efficient and with a good range of products.
Delighted with service received: very helpful e-mail and telephone responses to our queries which concerned a Bernina foot controller not giving reliable slow speed control suitable for a sewing machine beginner. A replacement was ordered and came by return of post. Super service and the replacement was very satisfactory.
Good Morning, I don't have a question, I just wanted to say thank you so much for the excellent service.
I ordered 10 packs of Singer Sewing Machine needles which were sent without delay and very well packaged. I will certainly be ordering needles from you again.
Many thanks once again for the efficient, trouble free service. Kind regards.
Hello sales people, I just want to let you know that I received the goods in time, and in good order. The communications about the delivery was very good. Thanks for the excellent service! Marianne
Absolutely perfect, well informed. Customer services that go above and beyond the rest. Nothing was too much trouble in trying to help me with the products I needed. I will always be a returning customer. Thank you so much for being an honest, helpful and knowledgeable seller.
Just to say many thanks for your brilliant service. I only ordered my machine on Sunday evening and it arrived on Tuesday lunchtime. The couriers gave me a one hour slot and they were exactly on time. I couldn't believe the amount of "freebies" that came with the machine, extension table, quilting feet, scissor set, box of threads and even a little sewing kit. If your level of aftercare matches this, should I need it, I will be very pleased.
Thank you for my order which arrived today, so quickly after I ordered and exactly in the time slot I was given. I am delighted with it and can't wait to have a play!
I wish to send my appreciation to every member of staff who dealt with my orders of a Brother Overlocker 4234d and a flatbed Brother XR27NT sewing machine plus a beautiful work table by Horn.
Not only are all these machines of first-class quality, BUT the workforce who dealt with me and my problems with being Very Deaf , were kind and understanding. Patience was their main quality and if anyone reading this message, needs to purchase a new sewing machine, then this is the company to contact for help all the way through the buying process.
I just to say a big thank you for the speed in which you sent me my order I'm very impressed.
I would just like to say a huge thank you for such a quick and fantastic service. The sewing machine arrived today which was amazing considering I only placed the order a couple of days ago and live in Jersey. I would also like to thank you for including some accessories which was a real surprise. Although the cover wasn't the right one this more than made up for it. I will be highly recommending you to anyone I know thinking about purchasing a sewing machine. Customer service like this is incredibly rare these days. Thanks again from an extremely happy customer.
I just wanted to say thank you for the prompt and professional manner in which you dealt with my faulty purchase. I have received my replacement and it all works perfectly, so thank you. I will recommend your company to any friends who require your services. Kind regards, Karen
Received delivery of order well within the delivery time quoted - have not yet opened box to check item yet but am so very impressed with speed in which order was processed, despatched and delivered. Thank you to all involved for the excellent service.
I just wanted to say a BIG THANK YOU for doing a re-wrap on the Machine I ordered last week, it was requested by me so my Wife could not see any Identification on the Parcel as it is a Christmas Present !
Thanks Very Much, I will be back to Order other bits from you , so nice to deal with a company like yours !!
Best Wishes to All for a Happy Christmas and Good New Year.
Hi, I've just received my lovely new sewing machine with all the bits, will check properly when I get home tonight and do a test drive.
Thank you for all your help, great service.
I do not know if this is the correct department but my sewing machine arrived today and I am stunned at the speed of your delivery to France. The courier even found the house, normally we have to let them know where we are when they arrive in the village because we do not have a number and the road is not easy to find. Some give up altogether and we have to go and pick up.
I haven't opened the machine yet but if the machine is as good as your service it will be fantastic.
Thanks a lot you should be proud of your service and I would recommend you to anyone.
Have a nice day!
Just a quick E.Mail to thank you for your prompt service. My new machine has just been delivered - I only ordered it yesterday - fabulous service!! Now I can "play". I won't hesitate to recommend you to anyone wanting a new sewing machine.
Thank you for such a superb service. I placed an order late on Monday afternoon and it was delivered this morning just after 9am. Brilliant stuff.
I would like this e-mail to be given to your employer please.
On Tuesday I placed an order with your Company via Belinda. Although short staffed she went to
extra lengths to process my order as I do not want to give card details online and always place my orders by phone.
She was excellent. Courteous, efficient with a sense of humour. If the rest of your staff are like
this I have no need to look elsewhere for my supplies.
She is a credit to your Company.
Once again many thanks Belinda.
Hi, just wanted to let you know how impressed I was with the recent service my machine had under warranty. When i bought it I was a bit concerned about something going wrong after making a purchase on the internet, but I needn't have been concerned. The pick up, repair and delivery back to my home was very efficient and dare I say the machine is working better than ever! Thanks very much.
Many thanks for the part which arrived yesterday. Sterling service again from a cracking company. Regards
Dear Sales team, The foot I ordered earlier in the week has just arrived. I've tried it on the machine and it works perfectly. Could you please pass on my thanks to the two gentlemen who dealt with my enquiry earlier this week, they were both so helpful and I appreciate the advice given. Again many thanks for a superb service.
As I neither tweet nor have a facebook account, I thought I would send you an old fashioned email ! Thank you for the very prompt delivery and excellent service. It is really helpful to be notified about the estimated time of delivery.
Many thanks again
Thanks for your very speedy response to my dilemma and look forward to contact from Toyota. Well done on your customer service.
Just a quick message to let you know that I have just received my sewing foot in the post. Fantastic item! Thank you for your excellent service and speedy delivery. I will definitely be back for future purchases.
Very pleased indeed, i am new to sewing by machine, but your help and prompt service has made a big difference. Many thanks RAY.
A great big thank you to Chris for sorting and replacing the quilting/patchwork 1/4 inch foot and guide. The guide was missing when I received the item and you have been very helpful and I have received the replacement. Thank you and kind regard
Thank you for your prompt service, and I am very happy with my purchase.
Due to the way you have handled this situation, efficiently, quickly, I have purchased another machine from you. Thank you so much for your help, having said that I hope it is in stock or I will have a wife who is in tears, ha ha ha.
As I am emailing you I am printing the instruction book out now!
Thought I would tell you before 5pm!
You have been a great help - and I think a valuable employee to you firm.
Enjoy your weekend
I an very happy with all the items I purchased on line and happy with the prompt and efficient service.
I was very impressed with the delivery time and the quality of the threads that I ordered - far too many to individually review but I will definitely use your site again.
This is not a question but I could not see where to send a testimonial, so here it is...
My Singer 400 Series machine broke down at lunchtime on Friday. Found your website and diagnosed a broken top bevel gear breakage. Ordered the gear online right then. The gear arrived by post at 2pm the following day and I was back sewing in the afternoon - just 28 hours later. Not bad in the best of circumstances, but exceptional when you consider I live in the Outer Hebrides. Well done.
I am happy with my lady valet , and the staff are so helpful, Kristian even talked me through how to order it on line, as I am not used to doing that. Thank you.
I wish to commend your company on being able to supply me with parts, and also you personally Christian, for your excellent / efficient customer service.I would estimate the sewing machine (Model R85) has been owned by my wife (who sadly died in July 12) for between 55/60 years. In that time it has done a massive amount of work regularly and upto recent times. I do not recall at any time in those long years it has failed. Recently, when the motor continually ran, I thought that's it, the end of the road for the treasured/family heirloom has finally come.For the sake of my wifes memory, I thought I cannot let dear "R85" die. A check on the internet, revealed your business name, I 'phoned you and from that moment, gloom was replaced with happiness. You immediately knew what the problem was, said you could supply the necessary replacement part and an order was placed.Following a very fast delivery service, the part arrived, I easily fitted it and hey-ho, dear old "R85" has a new lease of life. Here's to the next 55 / 60 years of active life, which I'm sure our daughter who inherited the machine, will enjoy ( at least I now know where to get spares/service.Thank you so much Christian
We received the footswitch today here in France. I have subsequently wired it into the Necchi machine without any problems at all. It works perfectly. I am totally impressed with your service and your expert help in this matter, and I thank you most sincerely
I can't believe how easy it has been to find the part that I need. Your listings are easy to follow and with regard to your bits and bobs section - it would take a long time and several miles of driving to find a shop that would have what I am looking for. I will keep your site in my favourites for future use.Thanks
Steam press arrived ih the Scottish Highlands in 3 days. Excellent service.
I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others. Kind regards
Thank You for your wonderful service. I could get the hoop I need here in Canada , you had it and I had it in a week .. Thank you again for your great service. I will be shopping here again
You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgable, reassuring and witty.
Thank you for my order, arrived today. I shall know where to come for my sewing machine bits now. You provide a helpful phone service.
Thank you very much for sending me the spool pin cap and for all your support. I am very happy with such great service and really look forward to using this lovely machine.
I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others.
My experience with this company was first class. They advised me what products I needed and they were delivered within 24 hours of ordering. I shall not hesitate to use them again .
Just to say thank you for prompt delivery and excellent service: i would have hated to part with my beloved and well used sewing machine bought in London in 1978!!!
Many, many thanks for getting my overlocker blade to me in 24 hours, especially during holiday season! Excellent service. Merry Christmas and Happy New Year.
I always find them helpful. I do appreciate your very fast service and most of all the fact that you still make available the necessary items for machines which are not current models. Best Wishes for Christmas and The New Year.
The Standard Universal DIY Type Foot Control I ordered late on Tuesday afternoon arrived here in Jersey this (Thursday) morning, despite the gales and the closeness to Christmas. Many thanks for a user-friendly website for ordering spares, and your prompt despatch. The stout box provided adequate protection. I've fitted the controller and it is working. Best wishes to you all for Christmas and the New Year
Very impressed with the service - a comprehensive list of spares on your web site, the answer to my telephone query was straight forward and to the point, while the (free) delivery by first class mail arrived next day - couldn't believe it! All excellent.
I am extremely happy with the belt i purchased from you and it was a lot easier to fit than i thought it would be. The service was very prompt and would definitely use your website again.
I would like to convey my thanks for the prompt response to my recent order. The clasps, Order No. ######, arrived in the mail last week and I very much appreciated the efficiency of your Sales Dept.
Just to say say thank you for Christian for sorting out the problem with my order. Replacement arrived today and all seems to be well with it. Kind regards
Thank you soooo much for sending me this information.You have no idea how much I appreciate the time you have taken to help me out. Many, many thanks, Very best wishes.
I'm Gob-smacked!!!!!!!!!!!!!!! I ordered these parts on Monday and they arrived here in Portugal yesterday. My husband fitted them today, my machine is as good as new for 28 years old!! THANK YOU SO MUCH FOR A BRILLIANT SERVICE AMAZING........WELL DONE XXX
I was very pleased with the service as you did not have my special order item in stock and managed to get it very quickly and efficiently and kept me informed, I would definitely recommend you to my friends in the future. Thank you.
I am actually in love with my new machine. The free scissors I was dubious about but theyre a good set. Good service, nice company. Thank you.
My other steam press gave up on me and it was so simple to order on line another one.
Thank You my order ##### it has arrived safely... very nice machine and thank you for the free gift...
Just to mention a gentlemen on the telesales team give me good advice and very patiently explain the products before i placed the order on line. thank you and very pleased with my purchase.
The two items I received from you have been well and truly tested and I am very well pleased with the results.
Many thanks for your super efficient service. Almost less than 24 hours.
My machine arrived safe and sound on Tuesday. I was very pleased with the simple ordering system, the price and the speed of delivery. It came beautifully packed. I bought this particular machine as a friend had it and I was impressed with its functionality. This week-end will be my first opportunity to test it. Many thanks
I phoned on Tuesday about a replacement drive pulley for my 40 year-old Grannies sewing machine. At Duke's suggestion I sent the old one which he received on Wednesday, and I got the replacement today. Wonderful service.
Please could you relay this on to the appropriate department and Christian's manager. I just wanted to express my thanks for the very helpful service I received recently when I ordered a sewing machine for my daughter. I would also especially like to thank Christian for taking time and trouble to deliver the machine to my daughter's address in Heaton. Having had the phone slammed down on me by another sewing machine firm, it was really lovely to be spoken to pleasantly and to be treated as a valued customer. A big thank you.
Very pleased with the speed you sent the sewing machine foot to Australia. I wish our normal post arrived as quickly! I was also pleased to receive a speedy reply from Kristian at your store helping me get the correct item. Many thanks and I will shop with you again!
Just wanted to say, after searching several sites - not really sure what I was looking for - I came across your site which was very clear and showed me exactly which part I needed to mend my machine THANK GOODNESS!! and thank you for your prompt service, I will be buying from you again.
The drive belts arrived safe & sound this morning. NOW THAT'S WHAT I CALL GOOD CUSTOMER SERVICE!
My machine arrived safe and sound on Tuesday 25th Jan. I was very pleased with the simple ordering system, the price and the speed of delivery. It came beautifully packed. I bought this particular machine as a friend had it and I was impressed with its functionality. This week-end will be my first opportunity to test it. Many thanks
I would just like to say thank you for first class service. I ordered the machine at 12.45pm on Tuesday and it was delivered at 9.30am on Wednesday, thanks again. Regards Margaret
Just wanted to say I'm really impressed with your service. The spool cover I ordered was delivered today after ordering it only yesterday!! Fantastic service which makes a nice change these days.
Late last week I contacted you regarding the foot pedal control for my wife's New Home machine. Your engineer offered me good sound advice regarding my query about a possible supply. As a result I ordered your universal foot control. The unit arrived here in France today (less than a week!) and has been fitted. It works perfectly. Thank you for your prompt friendly service.
Thank you, my husband fixed spool pin into machine. Up and running again having waited 3 months for our local singer shop to get/or rather not get spool pin for me! Next time I'll contact you first. Thanks.
I was very impressed by the service i received from your company, the people were a joy to speak to and very helpful with my enquiry and i ordered my needles on one afternoon and they arrived the following morning.Brilliant service, i would recommend anyone to use this company. Thanks again.
HI Colin, Thank you for your advice - I'll go into the website later and buy the two software programmes that I need - Wow you've saved me 500 quid a big thank you!!
Thank you, I am very happy with both the service and product that you provide. I have already recommended you to a friend.
Extremely pleased with your ordering service. Information on the website was excellent and acurate. I received my order promptly and the items were good quality.
Oh dear i do feel rather foolish regarding my whingeing emails of earlier today. the steam press arrived at 17:45 this evening...which means your service is totally wonderful and lives up your promises.. thankyou.. thankyou.. thankyou yours most sincerely
Thank you so much for the excellent service which was fast as promised my machine arrived in the 2 days. I have used my new machine which just purr's compared to my singer 201 which is still in use and chugs. This was my first time using your site and I will certainly use it for all my sewing needs in future. Thank you to all concerned.
Hello. I,m quite surprised about your service! I did´nt think there is this kind of possibility to get parts to my old machine. Many thanks. I did get a tip of this from someone, who had used your service too. Have a nice spring.
Hi Colin, We received the footswitch today here in France. I have subsequently wired it into the singer sewing machine without any problems at all. It works perfectly. I am totally impressed with your service and your expert help in this matter, and I thank you most sincerely.
Dear Sir/Madame, The invoice details you sent me were correct.I was glad to find your web-site on the internet.I was pleased to see that you also have in stock a large variety of sewing accessories(many of them not available in Greece).I will be shopping from your web-site again! Thank you for your service.
My Footcontrol arrived on wednesday and is in full working order, thank you for the prompt delievery and for the saving of £20 (price at the shop £60). You have another satisfied customer. Thanks again.
Many thanks for the quick delivery of the sewing machine part. I have found your site to be very imformative and extremely helpful. The information on hook and feed dog timing enabled me to fit the elna gear with confidence. Thanks once again for the great service.
Dear Colin Thank you so much for your very prompt and efficient service. The part I required for my overlocker arrived within a couple of days of my order being placed. I am now able to carry on making dresses for my morris dancers much to their relief.(they all seem to outgrow them as fast as I make them!) I would not hesitate in using your firm again you really did 'save my life'.Thank you once again.
Thanks for the prompt attention to my query and helping a poor computer illiterate around the website! The last covers I ordered arrived within a couple of days; I hope these will be as quick! Ten out of ten for customer service ! Regards
My singer sewing machine has arrived - new as (they say repacked!!) It is brilliant service, excellent pack of freebies and the best price I could find on the internet. Ordered yesterday - arrived at 1.45pm today. Thanks
Thank-you for my order which I received today. I am very pleased with your service and your web site is easy to use. As I have just purchased a Singer sewing machine I would be happy to order from you again. Many thanks
Singer esp2 steam press Your service was excellent - the press arrived very promptly on the day specified. I was very impressed and am happy to recommend your service
Your Service - Excellent. Delivery was great and earlier than expected considering I live in France! Your staff were very helpful as the light on the machine was not working when I received the machine but is now fine. I certainly will return to you for all my sewing needs. Regards
Excellent service.I have ordered with you before and was very pleased with the efficiency that my order was acknowleged and sent to me. I will continue to order with you and will recommend you to my friends.
Received my needles today, thankyou for a fantastic service. I have tried to find these locally without success.will certainly be back in the future.
Hi, I just wanted to thank you for such a quick and easy service and for a great choice. I look forward to more shopping! Regards
my singer esp2 steam press great product makes ironing a breeze, even iron things that would not have bothered with before, IE socks under ware. product arrived in perfect condition good packaging very easy to use and getting great results first time round. best purchase this year service: first class 100% efficient service, would have no hesitation in recommending you to Friends and Family