Just to say many thanks for your brilliant service. I only ordered my machine on Sunday evening and it arrived on Tuesday lunchtime. The couriers gave me a one hour slot and they were exactly on time. I couldn't believe the amount of "freebies" that came with the machine, extension table, quilting feet, scissor set, box of threads and even a little sewing kit. If your level of aftercare matches this, should I need it, I will be very pleased.
I phoned on Tuesday about a replacement drive pulley for my 40 year-old Grannies sewing machine. At Duke's suggestion I sent the old one which he received on Wednesday, and I got the replacement today. Wonderful service.
Hi, just wanted to let you know how impressed I was with the recent service my machine had under warranty. When i bought it I was a bit concerned about something going wrong after making a purchase on the internet, but I needn't have been concerned. The pick up, repair and delivery back to my home was very efficient and dare I say the machine is working better than ever! Thanks very much