Sewing Machine Sales Store Reviews

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Sewing Machine Sales have been on line since 1998 and are proud to have supplied so many craft enthusiasts internationally.

Our customers also like to tell us about the products they have purchased from our store, these sewing machine reviews may be of interest.

Christopher Buckley - October 30, 2019
Google search for a problem with my sewing machine brought me to this site. Easy to find the part I needed, cost of the part and postage were very reasonable, placing the order very straightforward. I was impressed that spares are still available for a 40 year old machine.
Rating
100%
Alex - October 30, 2019
Really impressed, I usually only order from big household brands but Sewing Machine Sales had the best price and some great reviews on trust pilot. Everything was perfect from the order to delivery with lots of communication to update me on the order. Couldn’t have asked for a better service. I’ll be back :)
Rating
100%
Mrs Carol Murray - October 30, 2019
I looked at two or three different suppliers of Singer sewing machines before coming across Sewing Machine Sales. I was impressed by the choice of machines and that you could do a comparison to see which machine was suitable for my needs. I chose a model better than the one I was originally looking at as it had a price reduction. A no brainier really. Ordering online was a simple process and was confirmed straight away. I was informed of courier delivery the very next day and machine arrived at the given time. Highly recommend.
Rating
100%
Joan Mallender - October 13, 2019
Can’t praise Sewing Machine Sales enough, the service is second to none and the speed of delivery for a large item was brilliant. I will go nowhere else in future. Well done.
Rating
100%
Joanne - July 4, 2019
I would recommend this company to anybody. They offer a fantastic range of products at very competitive prices. They are helpful, trustworthy and deliver a great service overall. They even have free gifts available!!! What more could any discerning customer ask for!!
Rating
100%
York Traveller - April 9, 2019
I had a nightmare with another online company who really messed me about, but after reading Trustpilot reviews about this one I ordered the same machine from here and as a bonus it was £70 cheaper. Plus, I could have got next day delivery for no extra cost but opted for a weekend delivery instead for an extra charge (given that I'd saved so much anyway). The service was excellent, and I was fully informed about where my machine was in the system and then when it was out for delivery. It arrived on time and I'm delighted with it - if a little intimidated as it's very technical and I'm not! I'll definitely use this company again and would highly recommend them to anyone else.
Rating
100%
Louise Fabian - September 18, 2018
I live locally to this shop and regularly visit to buy a range of sewing notions. I've just bought my third sewing machine from them and am really pleased with the customer service. I'm delighted to recommend this business to sewers of any level. A great range with excellent online ordering and delivery.
Rating
100%
Sam Tappenden - March 5, 2018
Thank you so much! I placed an order on Tuesday morning and it was all delivered to me on the Thursday, in France - that is quicker than ordering something from France! My new sewing machine and various other bits and bobs were packaged brilliantly and all have arrived safely. In addition to what was already considered to be excellent customer service, Duke very kindly added a couple of complimentary packs of needles to my order, after I realised I had forgotten to order them. Not only that, upon checking my machine out, I have noticed that the main socket is correct for France, so I have no need to change it. I cannot praise the team enough. If anyone is 'considering' making a purchase from Sewing Machine Sales - just do it! You won't be sorry.
Rating
100%
Fiona Connell - June 28, 2017
Just wanted to say a very big thank you for all your help in getting the spares I needed for my tailor's dummy. Pleased to say it's repaired and fully working. Special thanks to David McCreadie for all his help and emails. Not a criticism but considering they were dispatched on 1st June I didn't actually receive them until yesterday 8th June. Think Royal Mail is "snail mail"!!
Rating
80%
Ann Roberts - June 21, 2017
Just a thank you for the speedy delivery of the part that I ordered. Arrived safely today. Ann Roberts Larnaca, Cyprus
Rating
80%
Katri - June 12, 2017
I just wanted to thank you so very much for the great and easy FAQ page, it was of great help to me and solved all of my problems. It explained everything in such clear and easy terms and almost made me think, "that sounds way too easy, is it really true it will solve my problem?" But it did! Like magic! Thanks!
Rating
100%
Ian Edge - March 7, 2017
The customer service couldn't be better,with quick delivery and frequent updates as to where my Wife's sewing machine was, via, DPD. coupled with a Ten Year Guarantee and competitive prices as well. Beat Amazon and Ebay hands down.
Rating
100%
Catherine - February 28, 2017
The A Team. Found your team very helpful and truly appreciative of their opinion and support assisting me on the website and sharing their opinion on various sewing machines. I take my hat off to a kind gentleman who assisted me with an out of stock sewing machine today (28 Feb 2017). After speaking with him, he put may faith back in mankind. I wanted to spend my money with Sewing Machine Sales and no other company simply because I felt the team have been far friendlier, professional and have a kinder attitude than other online sewing companies. Not wanting to sound negative, but have been looking to purchase a sewing machine over the past two weeks and felt rather unsettled and intimidated by a couple of online companies who will remain nameless, but I'd found them quite dismissive of my needs and came across quite abrupt with their one word answer when you spoke over the telephone or liaised in their online chat room. Saddened to say the experience left me feeling flat with a heavy heart. Delighted this is behind me now!!! And what swayed me towards Sewing Machine Sales was a nice gentleman from the Newcastle branch who took time out to listen to my requirements and shared his experience and opinion on the best self threading machine for me. I didn't feel rushed or made to sound stupid for being a novice and beginner to this new arena of sewing. I have made my purchase today and look forward to the delivery of my first ever sewing machine ... Thank you ever so much Sewing Machine Sales ... I will most certainly sing from the roof tops how great you all are as team. Forever grateful Catherine from Wolverhampton
Rating
100%
Thomas Mathew - February 15, 2017
Excellent online ordering, Excellent customer service. I looked at several web sites for our old (1978 model ) Singer sewing machine as the original foot control failed to function. Luckily, I found this site, value for money (about £10 cheaper than a competitor). When I had a query, I called the number on the site 2 times. I got a quick response on both occasions. Overall, excellent service. We are waiting for the parts to try on.
Rating
100%
John Ridgard - December 1, 2016
No question just praising your efficiency and procedures. Brilliant can't fault it no hesitation in using you again, keep it up. HAPPY DAYS
Rating
100%
T.D.Oldham - November 15, 2016
I have had in my possession for nearly 40 years and been the very proud owner of a Singer Steam Press - The Magic Steam Press CSP-1, as it is proudly labelled. I am 79 years of age, an ex dancer, producer, costume maker, curtain maker, toy maker and various other things that I have been able to use my all singing/all dancing delightful steam press (nickname: hotpress) to pursue a life of enjoyment all due to this beautiful machine. I have NEVER had to contact, plead for assistance, to maintain it. It has seen many new, homemade pads and pretty covers and an assistant help to its tired spring control on its left side (a block of wood). I could never allow it to leave my home as I would have felt bereft of a best friend and I could never succumb to using an iron. Basically the reason for this epistle is to thank the manufacturer for making this the best friend of many women and men and bringing into the home the finest product of its kind.
Rating
100%
Helen Earl - October 19, 2016
Only ordered goods yesterday, arrived today in the allocated hour slot, brilliant. Thank you Helen
Rating
100%
Patricia Marshall - October 16, 2016
I am very pleased to be able to tell you that the Knitting machine which I ordered from you was delivered last Wednesday, six days after placing the order. Living, as I do, in a fairly remote part of the world, it is often very difficult to obtain items of a specialized nature so I was delighted to find your web-site and be able to purchase a knitting machine for which I have been searching for some time and unable to locate here in Australia. The ease of ordering and the exceptional speed of delivery was astonishing. Thank you for your wonderful service.
Rating
100%
Tricia Lockhart - August 25, 2016
Just wanted to say that my recent order was my third, possibly not the largest orders but all the more delightful that the whole process from order to delivery has made me feel as though I am as important as anyone placing much larger orders. Highly recommend you as knowledgeable, efficient and with a good range of products.
Rating
100%
William Elton-Wall - May 5, 2016
Delighted with service received: very helpful e-mail and telephone responses to our queries which concerned a Bernina foot controller not giving reliable slow speed control suitable for a sewing machine beginner. A replacement was ordered and came by return of post. Super service and the replacement was very satisfactory.
Rating
100%
Patricia Warner - April 27, 2016
Good Morning, I don't have a question, I just wanted to say thank you so much for the excellent service. I ordered 10 packs of Singer Sewing Machine needles which were sent without delay and very well packaged. I will certainly be ordering needles from you again. Many thanks once again for the efficient, trouble free service. Kind regards
Rating
100%
Marianne Costeur - March 24, 2016
Hello sales people, I just want to let you know that I received the goods in time, and in good order. The communications about the delivery was very good. Thanks for the excellent service! Marianne
Rating
100%
Sharon - February 25, 2016
Absolutely perfect, well informed. Customer services that go above and beyond the rest. Nothing was too much trouble in trying to help me with the products I needed. I will always be a returning customer. Thank you so much for being an honest, helpful and knowledgeable seller.
Rating
100%
Alyson Smith - December 2, 2015
Just to say many thanks for your brilliant service. I only ordered my machine on Sunday evening and it arrived on Tuesday lunchtime. The couriers gave me a one hour slot and they were exactly on time. I couldn't believe the amount of "freebies" that came with the machine, extension table, quilting feet, scissor set, box of threads and even a little sewing kit. If your level of aftercare matches this, should I need it, I will be very pleased.
Rating
100%
Delia - August 25, 2015
Thank you for my order which arrived today, so quickly after I ordered and exactly in the time slot I was given. I am delighted with it and can't wait to have a play! Thank you again.
Rating
100%
Hilda - July 16, 2015
I wish to send my appreciation to every member of staff who dealt with my orders of a Brother Overlocker 4234d and a flatbed Brother XR27NT sewing machine plus a beautiful work table by Horn. Not only are all these machines of first-class quality, BUT the workforce who dealt with me and my problems with being Very Deaf , were kind and understanding. Patience was their main quality and if anyone reading this message, needs to purchase a new sewing machine, then this is the company to contact for help all the way through the buying process.
Rating
100%
P Bowman - April 21, 2015
I just to say a big thank you for the speed in which you sent me my order I'm very impressed.
Rating
80%
Claire Schaffrath - April 16, 2015
I would just like to say a huge thank you for such a quick and fantastic service. The sewing machine arrived today which was amazing considering I only placed the order a couple of days ago and live in Jersey. I would also like to thank you for including some accessories which was a real surprise. Although the cover wasn't the right one this more than made up for it. I will be highly recommending you to anyone I know thinking about purchasing a sewing machine. Customer service like this is incredibly rare these days. Thanks again from an extremely happy customer.
Rating
80%
Karen - April 2, 2015
I just wanted to say thank you for the prompt and professional manner in which you dealt with my faulty purchase. I have received my replacement and it all works perfectly, so thank you. I will recommend your company to any friends who require your services. Kind regards, Karen
Rating
100%
Pam - March 12, 2015
Received delivery of order well within the delivery time quoted - have not yet opened box to check item yet but am so very impressed with speed in which order was processed, dispatched and delivered. Thank you to all involved for the excellent service.
Rating
100%
David - December 23, 2014
I just wanted to say a BIG THANK YOU for doing a re-wrap on the Machine I ordered last week, it was requested by me so my Wife could not see any Identification on the Parcel as it is a Christmas Present ! Thanks Very Much, I will be back to Order other bits from you , so nice to deal with a company like yours !! Best Wishes to All for a Happy Christmas and Good New Year.
Rating
100%
Lisa - December 16, 2014
Hi, I've just received my lovely new sewing machine with all the bits, will check properly when I get home tonight and do a test drive. Thank you for all your help, great service. Kindest regards
Rating
100%
Sue Aitchison - November 5, 2014
I do not know if this is the correct department but my sewing machine arrived today and I am stunned at the speed of your delivery to France. The courier even found the house, normally we have to let them know where we are when they arrive in the village because we do not have a number and the road is not easy to find. Some give up altogether and we have to go and pick up. I haven't opened the machine yet but if the machine is as good as your service it will be fantastic. Thanks a lot you should be proud of your service and I would recommend you to anyone. Have a nice day!
Rating
100%
Avril Locke - October 2, 2014
Just a quick E.Mail to thank you for your prompt service. My new machine has just been delivered - I only ordered it yesterday - fabulous service!! Now I can "play". I won't hesitate to recommend you to anyone wanting a new sewing machine.
Rating
100%
J Hutton - August 6, 2014
Thank you for such a superb service. I placed an order late on Monday afternoon and it was delivered this morning just after 9am. Brilliant stuff.
Rating
100%
Audrey Weekes - June 18, 2014
I would like this e-mail to be given to your employer please. On Tuesday I placed an order with your Company via Belinda. Although short staffed she went to extra lengths to process my order as I do not want to give card details online and always place my orders by phone. She was excellent. Courteous, efficient with a sense of humour. If the rest of your staff are like this I have no need to look elsewhere for my supplies. She is a credit to your Company. Once again many thanks Belinda.
Rating
100%
Deborah Martin - April 17, 2014
Hi, just wanted to let you know how impressed I was with the recent service my machine had under warranty. When i bought it I was a bit concerned about something going wrong after making a purchase on the internet, but I needn't have been concerned. The pick up, repair and delivery back to my home was very efficient and dare I say the machine is working better than ever! Thanks very much
Rating
100%
Ian - November 2, 2013
Many thanks for the part which arrived yesterday. Sterling service again from a cracking company. Regards
Rating
100%
G Humpston - October 9, 2013
Dear Sales team, The foot I ordered earlier in the week has just arrived. I've tried it on the machine and it works perfectly. Could you please pass on my thanks to the two gentlemen who dealt with my enquiry earlier this week, they were both so helpful and I appreciate the advice given. Again many thanks for a superb service
Rating
100%
Sue - October 1, 2013
As I neither tweet nor have a facebook account, I thought I would send you an old fashioned email ! Thank you for the very prompt delivery and excellent service. It is really helpful to be notified about the estimated time of delivery. Many thanks again
Rating
100%
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