Sewing Machine Sales Store Reviews

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Sewing Machine Sales have been on line since 1998 and are proud to have supplied so many craft enthusiasts internationally.

Our customers also like to tell us about the products they have purchased from our store, these sewing machine reviews may be of interest.

Kevin Whiting - August 3, 2020
Simple, speedy and efficient service. Purchased a singer 4411 all as expected. Highly recommend.
Rating
100%
Yvonne Hibberd - July 22, 2020
Asked them to notify me when my item was back in stock, which they did , very easy to place my order, Due to COVID 19 delivery may take little longer , so can’t wait to receive my order
Rating
100%
Ruth Mellor - July 1, 2020
Ordered Singer Heavy Duty 4423 on Sunday morning, received dispatch email Monday afternoon and the machine was delivered Tuesday morning - excellent service. Only still just playing around and getting used to the machine but so far is easy to use. As said, great service, very quick delivery- thank you ????
Rating
100%
Ann McGillivray - June 19, 2020
Using the comparison button was really helpful. I have been researching 3 different brands and models of sewing machines, trying to make the right decision for me so being able to compare them helped me choose. As it happened, it was the one I favoured most that I chose, and it came at a reduced price and added offers from you. So..win, win on all counts. Hope the machine is as friendly as your website! Thank you
Rating
100%
Susan Eagles - June 4, 2020
Great service , machine was delivered to Portugal in only 4 days. Able to track the delivery from start to finish. Thank you,. I will have no hesitation in recommending your company.
Rating
100%
Jackie Lawrence - June 1, 2020
As usual, great service. Delivery always on time. I will continue to order from them, as I know if I am doing a project & then realise that I am running out of cotton etc, I can get some from them the next day. So we will recommend anyone wanting a great service, to place an order.
Rating
100%
Trude Hansen - May 28, 2020
I am very happy with my Silver Reed SK 840 and the accessories I bought. Good and fast service
Rating
100%
Julie Malloryj - May 22, 2020
Excellent and quick service.
Rating
100%
Mrs M S Dunlop - April 23, 2020
Although there was a glitch at the beginning, despite working on a skeleton staff the problem was quickly sorted and the delivery was ultra fast arriving next day! I will definitely use again as it gives one confidence that if there is a problem it is sorted. Thank you for working during this time, it is a lifeline for some of us and very much appreciated. Definitely 5 star service all round - Well Done
Rating
100%
Dina McLellan - April 17, 2020
Great quality fabric - great price. Inevitable delay with delivery amidst COVID-19 chaos but that cant be helped -affecting every business just now.
Rating
100%
Susie Hale - April 10, 2020
I really couldn't be happier, customer service have been very helpful, kept me informed from initial order, through to delivery. The whole process was very quick and my new mach
Rating
100%
vicki jones - April 3, 2020
I ordered a dressmakers dummy mid afternoon, was delivered the next day, absolutely shocked with how quick it came. It also a great product, made use of it the same day I got it (I was very excited when the DPD man showed up, lol). Will definitely purchase from this company again.
Rating
100%
Judith Topham - March 30, 2020
Singer 2273 Sewing Machine, ordered on Sunday, arrived via courier at 14.15 on Monday. Very impressed. Not had time to play with my new toy yet but it looks gorgeous.
Rating
100%
Margaret Cameron - March 26, 2020
I asked for help re finding the right machine for my needs, wanting to start sewing again after years of not doing so. I was sent a reply very quickly with a suggestion of which machine would be best for me. I researched this! Finding it to have good reviews, I order it straight away. I found the site very easy to use, very helpful and the best price I could find for the machine I ordered.
Rating
100%
Sue Atkinson - March 2, 2020
Good product supplied in good time. Will definitely support this company again and recommend to others. Very pleased.
Rating
100%
Carole Hill - February 11, 2020
I purchased the strong sewing machine case as well as the Singer Fashion Mate 3342. I am so glad I purchased the case because it is brilliant, very strong as stated and will hold everything I want when sewing. I was also very pleased with the case and the excellent priced.
Rating
100%
David - February 4, 2020
The best customer service, product range, pricing and as a new customer I got the genuine feeling that the person on the other end of the telephone was going that extra mile! It's been a very long time since I have had such great service that I felt duty bound to share my recognition of the hard work they do and to give an extra special thank you to this company. I looked around for a high quality Sewing Machine and the closest I could find was John Lewis or Singer Outlet; However Sewingmachinesales.co.uk not only had the best selection but unbelievably good deals. Spoke to a very helpful, friendly and knowledgeable chap who took my order and within 2 hours!! I received an email that the Singer 5523 that my Mother was interested in was on its way. In short - I was astounded when it arrived via DPD a Brand New Top of the Range Sewing Machine within 24hrs of contact - Now that's what I call Excellent Customer Service! I highly recommend this company to everyone for highest quality Sewing Machines, the best price and ridiculously fast delivery plus it came with a 10 year Guarantee that puts John Lewis to shame!! Thanks for making my family and I really happy, Good job - Keep it Up!! :)
Rating
100%
Catherine Watkins - December 16, 2019
I had the brother f420 bought for me , what a machine ! It’s the best machine I Have used to date and getting the free kit was just another BONUS !, It’s fantastic, my son said applying for finance was so easy and quick the company were brilliant. The machine came 48 hours later I didn’t get a text or email saying when it would be delivered but I was so excited when I opened the door! Will not shop anywhere else for my machines now, really friendly and helpful people this company really knows how to treat the customer right ! 5*
Rating
100%
Christopher Buckley - October 30, 2019
Google search for a problem with my sewing machine brought me to this site. Easy to find the part I needed, cost of the part and postage were very reasonable, placing the order very straightforward. I was impressed that spares are still available for a 40 year old machine.
Rating
100%
Alex - October 30, 2019
Really impressed, I usually only order from big household brands but Sewing Machine Sales had the best price and some great reviews on trust pilot. Everything was perfect from the order to delivery with lots of communication to update me on the order. Couldn’t have asked for a better service. I’ll be back :)
Rating
100%
Mrs Carol Murray - October 30, 2019
I looked at two or three different suppliers of Singer sewing machines before coming across Sewing Machine Sales. I was impressed by the choice of machines and that you could do a comparison to see which machine was suitable for my needs. I chose a model better than the one I was originally looking at as it had a price reduction. A no brainier really. Ordering online was a simple process and was confirmed straight away. I was informed of courier delivery the very next day and machine arrived at the given time. Highly recommend.
Rating
100%
Joan Mallender - October 13, 2019
Can’t praise Sewing Machine Sales enough, the service is second to none and the speed of delivery for a large item was brilliant. I will go nowhere else in future. Well done.
Rating
100%
Joanne - July 4, 2019
I would recommend this company to anybody. They offer a fantastic range of products at very competitive prices. They are helpful, trustworthy and deliver a great service overall. They even have free gifts available!!! What more could any discerning customer ask for!!
Rating
100%
York Traveller - April 9, 2019
I had a nightmare with another online company who really messed me about, but after reading Trustpilot reviews about this one I ordered the same machine from here and as a bonus it was £70 cheaper. Plus, I could have got next day delivery for no extra cost but opted for a weekend delivery instead for an extra charge (given that I'd saved so much anyway). The service was excellent, and I was fully informed about where my machine was in the system and then when it was out for delivery. It arrived on time and I'm delighted with it - if a little intimidated as it's very technical and I'm not! I'll definitely use this company again and would highly recommend them to anyone else.
Rating
100%
Louise Fabian - September 18, 2018
I live locally to this shop and regularly visit to buy a range of sewing notions. I've just bought my third sewing machine from them and am really pleased with the customer service. I'm delighted to recommend this business to sewers of any level. A great range with excellent online ordering and delivery.
Rating
100%
Sam Tappenden - March 5, 2018
Thank you so much! I placed an order on Tuesday morning and it was all delivered to me on the Thursday, in France - that is quicker than ordering something from France! My new sewing machine and various other bits and bobs were packaged brilliantly and all have arrived safely. In addition to what was already considered to be excellent customer service, Duke very kindly added a couple of complimentary packs of needles to my order, after I realised I had forgotten to order them. Not only that, upon checking my machine out, I have noticed that the main socket is correct for France, so I have no need to change it. I cannot praise the team enough. If anyone is 'considering' making a purchase from Sewing Machine Sales - just do it! You won't be sorry.
Rating
100%
Fiona Connell - June 28, 2017
Just wanted to say a very big thank you for all your help in getting the spares I needed for my tailor's dummy. Pleased to say it's repaired and fully working. Special thanks to David McCreadie for all his help and emails. Not a criticism but considering they were dispatched on 1st June I didn't actually receive them until yesterday 8th June. Think Royal Mail is "snail mail"!!
Rating
80%
Ann Roberts - June 21, 2017
Just a thank you for the speedy delivery of the part that I ordered. Arrived safely today. Ann Roberts Larnaca, Cyprus
Rating
80%
Katri - June 12, 2017
I just wanted to thank you so very much for the great and easy FAQ page, it was of great help to me and solved all of my problems. It explained everything in such clear and easy terms and almost made me think, "that sounds way too easy, is it really true it will solve my problem?" But it did! Like magic! Thanks!
Rating
100%
Ian Edge - March 7, 2017
The customer service couldn't be better,with quick delivery and frequent updates as to where my Wife's sewing machine was, via, DPD. coupled with a Ten Year Guarantee and competitive prices as well. Beat Amazon and Ebay hands down.
Rating
100%
Catherine - February 28, 2017
The A Team. Found your team very helpful and truly appreciative of their opinion and support assisting me on the website and sharing their opinion on various sewing machines. I take my hat off to a kind gentleman who assisted me with an out of stock sewing machine today (28 Feb 2017). After speaking with him, he put may faith back in mankind. I wanted to spend my money with Sewing Machine Sales and no other company simply because I felt the team have been far friendlier, professional and have a kinder attitude than other online sewing companies. Not wanting to sound negative, but have been looking to purchase a sewing machine over the past two weeks and felt rather unsettled and intimidated by a couple of online companies who will remain nameless, but I'd found them quite dismissive of my needs and came across quite abrupt with their one word answer when you spoke over the telephone or liaised in their online chat room. Saddened to say the experience left me feeling flat with a heavy heart. Delighted this is behind me now!!! And what swayed me towards Sewing Machine Sales was a nice gentleman from the Newcastle branch who took time out to listen to my requirements and shared his experience and opinion on the best self threading machine for me. I didn't feel rushed or made to sound stupid for being a novice and beginner to this new arena of sewing. I have made my purchase today and look forward to the delivery of my first ever sewing machine ... Thank you ever so much Sewing Machine Sales ... I will most certainly sing from the roof tops how great you all are as team. Forever grateful Catherine from Wolverhampton
Rating
100%
Thomas Mathew - February 15, 2017
Excellent online ordering, Excellent customer service. I looked at several web sites for our old (1978 model ) Singer sewing machine as the original foot control failed to function. Luckily, I found this site, value for money (about £10 cheaper than a competitor). When I had a query, I called the number on the site 2 times. I got a quick response on both occasions. Overall, excellent service. We are waiting for the parts to try on.
Rating
100%
John Ridgard - December 1, 2016
No question just praising your efficiency and procedures. Brilliant can't fault it no hesitation in using you again, keep it up. HAPPY DAYS
Rating
100%
T.D.Oldham - November 15, 2016
I have had in my possession for nearly 40 years and been the very proud owner of a Singer Steam Press - The Magic Steam Press CSP-1, as it is proudly labelled. I am 79 years of age, an ex dancer, producer, costume maker, curtain maker, toy maker and various other things that I have been able to use my all singing/all dancing delightful steam press (nickname: hotpress) to pursue a life of enjoyment all due to this beautiful machine. I have NEVER had to contact, plead for assistance, to maintain it. It has seen many new, homemade pads and pretty covers and an assistant help to its tired spring control on its left side (a block of wood). I could never allow it to leave my home as I would have felt bereft of a best friend and I could never succumb to using an iron. Basically the reason for this epistle is to thank the manufacturer for making this the best friend of many women and men and bringing into the home the finest product of its kind.
Rating
100%
Helen Earl - October 19, 2016
Only ordered goods yesterday, arrived today in the allocated hour slot, brilliant. Thank you Helen
Rating
100%
Patricia Marshall - October 16, 2016
I am very pleased to be able to tell you that the Knitting machine which I ordered from you was delivered last Wednesday, six days after placing the order. Living, as I do, in a fairly remote part of the world, it is often very difficult to obtain items of a specialized nature so I was delighted to find your web-site and be able to purchase a knitting machine for which I have been searching for some time and unable to locate here in Australia. The ease of ordering and the exceptional speed of delivery was astonishing. Thank you for your wonderful service.
Rating
100%
Tricia Lockhart - August 25, 2016
Just wanted to say that my recent order was my third, possibly not the largest orders but all the more delightful that the whole process from order to delivery has made me feel as though I am as important as anyone placing much larger orders. Highly recommend you as knowledgeable, efficient and with a good range of products.
Rating
100%
William Elton-Wall - May 5, 2016
Delighted with service received: very helpful e-mail and telephone responses to our queries which concerned a Bernina foot controller not giving reliable slow speed control suitable for a sewing machine beginner. A replacement was ordered and came by return of post. Super service and the replacement was very satisfactory.
Rating
100%
Patricia Warner - April 27, 2016
Good Morning, I don't have a question, I just wanted to say thank you so much for the excellent service. I ordered 10 packs of Singer Sewing Machine needles which were sent without delay and very well packaged. I will certainly be ordering needles from you again. Many thanks once again for the efficient, trouble free service. Kind regards
Rating
100%
Marianne Costeur - March 24, 2016
Hello sales people, I just want to let you know that I received the goods in time, and in good order. The communications about the delivery was very good. Thanks for the excellent service! Marianne
Rating
100%
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