Product Delivery Information
This is an update for all of our customers during the Covid-19 lockdown.
While our websites are still online and accepting orders, both ourselves and our suppliers are operating with reduced numbers of staff.
This is to allow for social distancing measures to keep our staff as safe as possible. We are working extremely hard to ensure that all of our customer's orders are dispatched as soon as possible.
Please be aware that delays in shipping may happen during this uncertain time.
While courier companies are making every effort to deliver within a standard operating time frame, this is not always possible.
Should you need to contact us, please consider using our online contact form. Please remember we are working tirelessly to provide you with an ongoing service during this pandemic. Thank you for your continued support and patience. Stay safe.
WHY ARE PRE-ORDERS IMPORTANT?
Due to the recent, unusually high demand for sewing machines, many are now only available to pre-order.
Pre-ordering is crucial to secure the product as most are pre-sold before arriving in the UK.
Pre-ordering an item essentially places you in a queue and the product will be supplied to you, in rotation, as soon as it becomes available.
As one of the largest sewing machine dealers in the UK, you can rest assured we will be one of the first to receive our allocation of stock.
We do not like the idea of selling a product without having it in stock to ship to you, using our usual fast overnight shipping, however at present we have no option and this is the only way we can supply selected sewing machines.
The manufacturer's give us a delivery timescale which could change due to circumstances completely beyond our control.
And yes, at any time before dispatch you can request a full refund.
If purchasing via finance, the finance will only go live once the item has been dispatched to you.
General Delivery Information
We can deliver on Saturday or Sundays as well as any week day. And with a 15 minute time window.
We ship worldwide every day with courier pickup twice a day. Your order will be processed and dispatched the same day where possible (excluding Saturday and Sunday). Order before 1.30pm for next working day UK mainland delivery. There may be a delay if delivery address is not the same as card holders billing address or circumstances out of our control.
You can track your order from your account area. Log-in to your account via a link on every page of our website. We stock all the products we display with only a few exceptions. We will update you via email if we are temporarily out of stock or if there is any kind of problem with your order. Please allow 7 days after postal delivery before contacting our dispatch department.
We can not ship Horn Cabinets outside the UK mainland. It may be possible for customers to organise their own delivery arrangements.
All new products are insured against damage in transit. All deliveries MUST be checked on receipt. In the unlikely event that your product has been damaged in transit, we ask our customers to visually check the outer box before signing for the delivery. If there is any sign that the packing is damaged, please sign as 'box damaged'. Please inspect your product after delivery as any damage must be reported by email to us immediately. Shortages must be reported by email within a reasonable time (48 hours) after delivery.
Check the status of your order here
We use award winning Courier company to deliver our larger orders.
With deliveries available 7 days a week in the UK and a 15 minute time window given to our customer so you don't have to wait in all day for your delivery from us.
Watch below to see how your parcel is handled.
United Kingdom shipping
We offer FREE deliveries on all Sewing Machines within the UK mainland excludes highland, Islands and weekends.
- Orders over £30 have FREE delivery
- Orders under £30 are subject to shipping charge from 99p (size/weight dependent)
Small/Medium size orders and are sent Royal Mail 48 service (this is not a 48 hour service) Faster delivery options are offered.
Larger orders, we use an award winning courier company to deliver our larger orders. Eg. Sewing machines, overlockers, etc
With deliveries now available 7 days a week in the UK and a 15 minute time window given to our customer so you don't have to wait in all day for your delivery from us. Saturday or Sunday delivery options are available.
We ship to BFPO address.
Horn Cabinets are delivered directly from the manufacturer, free of charge to most parts of mainland UK. Delivery is normally 14 to 28 days. A charge is made for deliveries outside the 'main area'. Further delivery details of Horn Sewing Cabinets here
Customers in UK Islands Northern Ireland and some Scottish counties my experience slightly longer delivery times. Additional charges may apply.
Overseas orders are subject to shipping at cost price. From as little as £3.99
EU orders do not have to pay our UK tax, the UK 20% tax is deducted from the price in the shopping cart after selecting a destination country, however you may have to pay your local countries tax before taking delivery of the parcel. We are not responsible for paying your tax or any other costs or duty charges.
Small packets are all sent Airmail and usually take between 3 and 7 working days but can be subject to further delays beyond our control.
Larger items, shipping is between 2 and 4 working days when sent via courier.
Because we ship many products every day we have negotiated some low European shipping prices. Once items are in your shopping cart, use the "Estimate shipping" box to show shipping price options. There is no obligation to purchase at this point. We cannot be held responsible for delays, paying your local taxes or duty relating to your country.
Overseas orders are subject to shipping at cost price. From as little as £6.95
Small packets are all sent Airmail and usually take between 7 and 14 working days but can be subject to further delays beyond our control.
Larger items, shipping is between 3 and 5 working days when sent via courier.
Often customers purchasing from outside the UK do not have to pay our UK 20% VAT. This UK 20% tax will be deducted if applicable in the shopping cart after selecting a delivery country, however you may have to pay your local countries tax before taking delivery of the parcel. We are not responsible for paying your local tax or any other costs or duty charges.
Notification of shipping charges and any tax deduction in the shopping cart. You can view your shopping cart at any time by clicking "view cart" this will take you to the shopping cart where you can select shipping destination and check shipping cost and tax deduction for your relevant area.
We cannot be held responsible for delays, taxes or duty relating to your country.