Pfaff Overlocker & Coverstitch Selection

I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others.

The A Team. Found your team very helpful and truly appreciative of their opinion and support assisting me on the website and sharing their opinion on various sewing machines. I take my hat off to a kind gentleman who assisted me with an out of stock sewing machine today (28 Feb 2017). After speaking with him, he put may faith back in mankind. I wanted to spend my money with Sewing Machine Sales and no other company simply because I felt the team have been far friendlier, professional and have a kinder attitude than other online sewing companies. Not wanting to sound negative, but have been looking to purchase a sewing machine over the past two weeks and felt rather unsettled and intimidated by a couple of online companies who will remain nameless, but I'd found them quite dismissive of my needs and came across quite abrupt with their one word answer when you spoke over the telephone or liaised in their online chat room. Saddened to say the experience left me feeling flat with a heavy heart. Delighted this is behind me now!!! And what swayed me towards Sewing Machine Sales was a nice gentleman from the Newcastle branch who took time out to listen to my requirements and shared his experience and opinion on the best self threading machine for me. I didn't feel rushed or made to sound stupid for being a novice and beginner to this new arena of sewing. I have made my purchase today and look forward to the delivery of my first ever sewing machine ... Thank you ever so much Sewing Machine Sales ... I will most certainly sing from the roof tops how great you all are as team. Forever grateful Catherine from Wolverhampton

Just wanted to say, after searching several sites - not really sure what I was looking for - I came across your site which was very clear and showed me exactly which part I needed to mend my machine THANK GOODNESS!! and thank you for your prompt service, I will be buying from you again.

Dear Sales team, The foot I ordered earlier in the week has just arrived. I've tried it on the machine and it works perfectly. Could you please pass on my thanks to the two gentlemen who dealt with my enquiry earlier this week, they were both so helpful and I appreciate the advice given. Again many thanks for a superb service

Hi, I've just received my lovely new sewing machine with all the bits, will check properly when I get home tonight and do a test drive. Thank you for all your help, great service. Kindest regards