Pfaff Embroidery Machine range

You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgeable, reassuring and witty.

I am very pleased to be able to tell you that the Knitting machine which I ordered from you was delivered last Wednesday, six days after placing the order. Living, as I do, in a fairly remote part of the world, it is often very difficult to obtain items of a specialized nature so I was delighted to find your web-site and be able to purchase a knitting machine for which I have been searching for some time and unable to locate here in Australia. The ease of ordering and the exceptional speed of delivery was astonishing. Thank you for your wonderful service.

I had the brother f420 bought for me , what a machine ! It’s the best machine I Have used to date and getting the free kit was just another BONUS !, It’s fantastic, my son said applying for finance was so easy and quick the company were brilliant. The machine came 48 hours later I didn’t get a text or email saying when it would be delivered but I was so excited when I opened the door! Will not shop anywhere else for my machines now, really friendly and helpful people this company really knows how to treat the customer right ! 5*

I always find them helpful. I do appreciate your very fast service and most of all the fact that you still make available the necessary items for machines which are not current models. Best Wishes for Christmas and The New Year.

I would like to convey my thanks for the prompt response to my recent order. The clasps, Order No. ######, arrived in the mail last week and I very much appreciated the efficiency of your Sales Dept.