Warranty & Guarantee Information
Our machines are brand new and have a full manufacturer's warranty. Product registration may be required and recommended to gain full benefits of any warranty; you must register with in 30 days.
In addition to the standard manufactures warranty we're ready to extent cover of your purchase up to 10 years on selected products.
The standard manufacturers warranty period.
SINGER 1 - 2 years
JANOME 2 years.
PFAFF United Kingdom - 5 years. International - 2 years. (2 Years Parts and Labour, UK Additional 3 Years parts only)
TOYOTA 3 years.
BROTHER 1 Year for PR & VR Commercial Machines, 3 Years for domestic machines, 5 Years for XP1
HUSQVARNA VIKING United Kingdom is 5 years. International is 2 years. (2 Years Parts and Labour, UK Additional 3 Years parts only)
SILVER VISCOUNT 2 years.
BERNETTE 2-3 years.
BABY LOCK 1 year.
ELNA 2 years.
FRISTER ROSSMANN 1 year.
JUKI 2 years.
FREE Extended Warranty for 10 Years
Yes you're covered for parts and labour for 10 years. When purchasing a selected new machine from this website your safe in the knowledge that you can buy with peace of mind. We only sell quality products and are happy to extend the warranty after the original warranty expires (uk only). There is normally a charge to extend the warranty, however we have wavered this payment and can offer it at no extra cost.
What's covered? Bone-fide faults... as per the manufacturers guarantee.
What's not covered? Very little. Naturally this extended warranty excludes wilful damage, misuse, repairs caused by overuse or repairs made necessary by commercial use. Also "consumable items" such as belts, bulbs, threaders and needles etc as on the manufacturers guarantee document. Sorry we are unable to extend the warranty on Irons or presses.
All our new sewing machines undergo a pre delivery inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.
Register your product within 30 days, here.
No Return Carriage Cost
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components and/or poor workmanship for a period of 6 months, we will sanction our "no carriage cost" back to base, repair and return of your machine within the UK mainland. Please email or phone first, as all repair/returns must be authorised prior to being sent.
Please retain the original packing materials, just in case your machine has to be returned to us. If you choose to dispose of the original packaging then this is against our advice. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes and does not cover consumable items such as: needles, bobbins, bobbin cases, threaders, bulbs, belts, non-metal parts, loopers, blades, timing adjustments etc as stated in manufacturers warranty.
Very often, problems with sewing machines, presses and overlockers are down to user error. Customers purchasing a machine from us can email or phone our help line for advice, however the first point of call should be the instruction manual.
The "no return carriage cost" is not applicable to all products e.g large sewing cabinets or large rotary irons are excluded.
For items being returned for refund see Cancellation & Returns Information.