Lovely Knitting Yarns & Accessories

Very impressed with the service - a comprehensive list of spares on your web site, the answer to my telephone query was straight forward and to the point, while the (free) delivery by first class mail arrived next day - couldn't believe it! All excellent.

You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgeable, reassuring and witty.

Due to the way you have handled this situation, efficiently, quickly, I have purchased another machine from you. Thank you so much for your help, having said that I hope it is in stock or I will have a wife who is in tears, ha ha ha

The A Team. Found your team very helpful and truly appreciative of their opinion and support assisting me on the website and sharing their opinion on various sewing machines. I take my hat off to a kind gentleman who assisted me with an out of stock sewing machine today (28 Feb 2017). After speaking with him, he put may faith back in mankind. I wanted to spend my money with Sewing Machine Sales and no other company simply because I felt the team have been far friendlier, professional and have a kinder attitude than other online sewing companies. Not wanting to sound negative, but have been looking to purchase a sewing machine over the past two weeks and felt rather unsettled and intimidated by a couple of online companies who will remain nameless, but I'd found them quite dismissive of my needs and came across quite abrupt with their one word answer when you spoke over the telephone or liaised in their online chat room. Saddened to say the experience left me feeling flat with a heavy heart. Delighted this is behind me now!!! And what swayed me towards Sewing Machine Sales was a nice gentleman from the Newcastle branch who took time out to listen to my requirements and shared his experience and opinion on the best self threading machine for me. I didn't feel rushed or made to sound stupid for being a novice and beginner to this new arena of sewing. I have made my purchase today and look forward to the delivery of my first ever sewing machine ... Thank you ever so much Sewing Machine Sales ... I will most certainly sing from the roof tops how great you all are as team. Forever grateful Catherine from Wolverhampton

I live locally to this shop and regularly visit to buy a range of sewing notions. I've just bought my third sewing machine from them and am really pleased with the customer service. I'm delighted to recommend this business to sewers of any level. A great range with excellent online ordering and delivery.