Over the last few months I have returned to sewing and needed specific items for my Janome sewing machine. Having looked online for genuine parts I found Sewing Machine Sales. I ordered several items and was delighted to receive them in their original packaging. The items were sent speedily which meant my projects could continue without delay.
This is not a question but I could not see where to send a testimonial, so here it is...
My Singer 400 Series machine broke down at lunchtime on Friday. Found your website and diagnosed a broken top bevel gear breakage. Ordered the gear online right then. The gear arrived by post at 2pm the following day and I was back sewing in the afternoon - just 28 hours later. Not bad in the best of circumstances, but exceptional when you consider I live in the Outer Hebrides. Well done.
A great big thank you to Chris for sorting and replacing the quilting/patchwork 1/4 inch foot and guide. The guide was missing when I received the item and you have been very helpful and I have received the replacement. Thank you and kind regard
Delighted with service received: very helpful e-mail and telephone responses to our queries which concerned a Bernina foot controller not giving reliable slow speed control suitable for a sewing machine beginner. A replacement was ordered and came by return of post. Super service and the replacement was very satisfactory.