Just wanted to say, after searching several sites - not really sure what I was looking for - I came across your site which was very clear and showed me exactly which part I needed to mend my machine THANK GOODNESS!! and thank you for your prompt service, I will be buying from you again.
You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgeable, reassuring and witty.
Over the last few months I have returned to sewing and needed specific items for my Janome sewing machine. Having looked online for genuine parts I found Sewing Machine Sales. I ordered several items and was delighted to receive them in their original packaging. The items were sent speedily which meant my projects could continue without delay.
I would like to thank you from the bottom of my heart for the the most efficient , professional, and friendly service I have just received from you. This is much appreciated and I look forward to receiving my purchase of the sewing machine, which is a wedding present for our daughter. Hopefully she will have many hours of enjoyment with her very first Singer sewing machine . A BIG THANK YOU !