I have just purchased a cover machine for my wife's upcoming birthday. I emailed some questions and received a prompt reply from Andrew who was very helpful. I am not normally one to write reviews but i feel the service i have received has been second to none. He even held the machine for 24 hours for me whilst i consulted other family members as this was to be joint present. Genuinely impressed. Thank you so much.
Dear Sales team, The foot I ordered earlier in the week has just arrived. I've tried it on the machine and it works perfectly. Could you please pass on my thanks to the two gentlemen who dealt with my enquiry earlier this week, they were both so helpful and I appreciate the advice given. Again many thanks for a superb service
Delighted with service received: very helpful e-mail and telephone responses to our queries which concerned a Bernina foot controller not giving reliable slow speed control suitable for a sewing machine beginner. A replacement was ordered and came by return of post. Super service and the replacement was very satisfactory.