Over the last few months I have returned to sewing and needed specific items for my Janome sewing machine. Having looked online for genuine parts I found Sewing Machine Sales. I ordered several items and was delighted to receive them in their original packaging. The items were sent speedily which meant my projects could continue without delay.
The best customer service, product range, pricing and as a new customer I got the genuine feeling that the person on the other end of the telephone was going that extra mile!
It's been a very long time since I have had such great service that I felt duty bound to share my recognition of the hard work they do and to give an extra special thank you to this company.
I looked around for a high quality Sewing Machine and the closest I could find was John Lewis or Singer Outlet;
However Sewingmachinesales.co.uk not only had the best selection but unbelievably good deals.
Spoke to a very helpful, friendly and knowledgeable chap who took my order and within 2 hours!! I received an email that the Singer 5523 that my Mother was interested in was on its way.
In short - I was astounded when it arrived via DPD a Brand New Top of the Range Sewing Machine within 24hrs of contact - Now that's what I call Excellent Customer Service!
I highly recommend this company to everyone for highest quality Sewing Machines, the best price and ridiculously fast delivery plus it came with a 10 year Guarantee that puts John Lewis to shame!!
Thanks for making my family and I really happy,
Good job - Keep it Up!!
I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others.
Delighted with service received: very helpful e-mail and telephone responses to our queries which concerned a Bernina foot controller not giving reliable slow speed control suitable for a sewing machine beginner. A replacement was ordered and came by return of post. Super service and the replacement was very satisfactory.