I do not know if this is the correct department but my sewing machine arrived today and I am stunned at the speed of your delivery to France. The courier even found the house, normally we have to let them know where we are when they arrive in the village because we do not have a number and the road is not easy to find. Some give up altogether and we have to go and pick up.
I haven't opened the machine yet but if the machine is as good as your service it will be fantastic.
Thanks a lot you should be proud of your service and I would recommend you to anyone.
Have a nice day!
Hello. I'm quite surprised about your service! I did´nt think there is this kind of possibility to get parts to my old machine. Many thanks. I did get a tip of this from someone, who had used your service too. Have a nice spring
You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgeable, reassuring and witty.
Dear Colin Thank you so much for your very prompt and efficient service. The part I required for my overlocker arrived within a couple of days of my order being placed. I am now able to carry on making dresses for my morris dancers much to their relief.(they all seem to outgrow them as fast as I make them!) I would not hesitate in using your firm again you really did 'save my life'.Thank you once again.
As usual, great service. Delivery always on time. I will continue to order from them, as I know if I am doing a project & then realise that I am running out of cotton etc, I can get some from them the next day. So we will recommend anyone wanting a great service, to place an order.