Pfaff Creative All Fabric Hoop II Size 150 X 150mm

Hi, just wanted to let you know how impressed I was with the recent service my machine had under warranty. When i bought it I was a bit concerned about something going wrong after making a purchase on the internet, but I needn't have been concerned. The pick up, repair and delivery back to my home was very efficient and dare I say the machine is working better than ever! Thanks very much

Over the last few months I have returned to sewing and needed specific items for my Janome sewing machine. Having looked online for genuine parts I found Sewing Machine Sales. I ordered several items and was delighted to receive them in their original packaging. The items were sent speedily which meant my projects could continue without delay.

I needed a replacement bobbin cover and was given prompt and helpful support by phone to locate the one I needed which happens to be in the shop near me. I had been tearing my hair out trying to locate the product on line. What a relief that the shop is now open again. What excellent customer support. Thank you.

Ordered an insert for my Pfaff Select 1540, arrived promptly, fits perfectly in the machine cabinet, great customer service would use this company again.

I wish to commend your company on being able to supply me with parts, and also you personally Christian, for your excellent / efficient customer service.I would estimate the sewing machine (Model R85) has been owned by my wife (who sadly died in July 12) for between 55/60 years. In that time it has done a massive amount of work regularly and upto recent times. I do not recall at any time in those long years it has failed. Recently, when the motor continually ran, I thought that's it, the end of the road for the treasured/family heirloom has finally come.For the sake of my wifes memory, I thought I cannot let dear "R85" die. A check on the internet, revealed your business name, I 'phoned you and from that moment, gloom was replaced with happiness. You immediately knew what the problem was, said you could supply the necessary replacement part and an order was placed.Following a very fast delivery service, the part arrived, I easily fitted it and hey-ho, dear old "R85" has a new lease of life. Here's to the next 55 / 60 years of active life, which I'm sure our daughter who inherited the machine, will enjoy ( at least I now know where to get spares/service.Thank you so much Christian