Brother F075 Stitch in the Ditch Dual Feed Foot

I wish to commend your company on being able to supply me with parts, and also you personally Christian, for your excellent / efficient customer service.I would estimate the sewing machine (Model R85) has been owned by my wife (who sadly died in July 12) for between 55/60 years. In that time it has done a massive amount of work regularly and upto recent times. I do not recall at any time in those long years it has failed. Recently, when the motor continually ran, I thought that's it, the end of the road for the treasured/family heirloom has finally come.For the sake of my wifes memory, I thought I cannot let dear "R85" die. A check on the internet, revealed your business name, I 'phoned you and from that moment, gloom was replaced with happiness. You immediately knew what the problem was, said you could supply the necessary replacement part and an order was placed.Following a very fast delivery service, the part arrived, I easily fitted it and hey-ho, dear old "R85" has a new lease of life. Here's to the next 55 / 60 years of active life, which I'm sure our daughter who inherited the machine, will enjoy ( at least I now know where to get spares/service.Thank you so much Christian

Please could you relay this on to the appropriate department and Christian's manager. I just wanted to express my thanks for the very helpful service I received recently when I ordered a sewing machine for my daughter. I would also especially like to thank Christian for taking time and trouble to deliver the machine to my daughter's address in Heaton. Having had the phone slammed down on me by another sewing machine firm, it was really lovely to be spoken to pleasantly and to be treated as a valued customer. A big thank you.

HI Colin, Thank you for your advice - I'll go into the website later and buy the two software programes that I need - Wow you've saved me 500 quid a big thank you!!

I needed a replacement bobbin cover and was given prompt and helpful support by phone to locate the one I needed which happens to be in the shop near me. I had been tearing my hair out trying to locate the product on line. What a relief that the shop is now open again. What excellent customer support. Thank you.

Only ordered goods yesterday, arrived today in the allocated hour slot, brilliant. Thank you Helen