Janome Overlock Bottom Knife

This is the first time I have shopped with this company and I can happily say I will be doing so again, they have helped me to identify what kind of machine I own, they have also stocked parts for it that I need, as well as stocking other elements I needed to improve my sewing skills. I am thoroughly impressed and have a new favorite online shop for sewing and haberdashery needs!

I wish to commend your company on being able to supply me with parts, and also you personally Christian, for your excellent / efficient customer service.I would estimate the sewing machine (Model R85) has been owned by my wife (who sadly died in July 12) for between 55/60 years. In that time it has done a massive amount of work regularly and upto recent times. I do not recall at any time in those long years it has failed. Recently, when the motor continually ran, I thought that's it, the end of the road for the treasured/family heirloom has finally come.For the sake of my wifes memory, I thought I cannot let dear "R85" die. A check on the internet, revealed your business name, I 'phoned you and from that moment, gloom was replaced with happiness. You immediately knew what the problem was, said you could supply the necessary replacement part and an order was placed.Following a very fast delivery service, the part arrived, I easily fitted it and hey-ho, dear old "R85" has a new lease of life. Here's to the next 55 / 60 years of active life, which I'm sure our daughter who inherited the machine, will enjoy ( at least I now know where to get spares/service.Thank you so much Christian

This is not a question but I could not see where to send a testimonial, so here it is... My Singer 400 Series machine broke down at lunchtime on Friday. Found your website and diagnosed a broken top bevel gear breakage. Ordered the gear online right then. The gear arrived by post at 2pm the following day and I was back sewing in the afternoon - just 28 hours later. Not bad in the best of circumstances, but exceptional when you consider I live in the Outer Hebrides. Well done.

I really couldn't be happier, customer service have been very helpful, kept me informed from initial order, through to delivery. The whole process was very quick and my new mach

Just a quick E.Mail to thank you for your prompt service. My new machine has just been delivered - I only ordered it yesterday - fabulous service!! Now I can "play". I won't hesitate to recommend you to anyone wanting a new sewing machine.