Pfaff Thread Lead Off Large

I've used this company many times over the years and have always been impressed with the customer service and value for money. I regularly recommend them to others.

I've visited the shop a few times, staff are always super helpful and willing to give their time to talk through options. They've provided no longer in production parts for my ancient Singer and offered advice to my husband on a fault it had. This is my second machine purchased, I recently bought a Brother overlocker recommended by staff, which has been brilliant and another Singer sewing machine (the ancient machine is still in repair), can't wait for it to arrive

Hello. I'm quite surprised about your service! I did´nt think there is this kind of possibility to get parts to my old machine. Many thanks. I did get a tip of this from someone, who had used your service too. Have a nice spring

I wish to commend your company on being able to supply me with parts, and also you personally Christian, for your excellent / efficient customer service.I would estimate the sewing machine (Model R85) has been owned by my wife (who sadly died in July 12) for between 55/60 years. In that time it has done a massive amount of work regularly and upto recent times. I do not recall at any time in those long years it has failed. Recently, when the motor continually ran, I thought that's it, the end of the road for the treasured/family heirloom has finally come.For the sake of my wifes memory, I thought I cannot let dear "R85" die. A check on the internet, revealed your business name, I 'phoned you and from that moment, gloom was replaced with happiness. You immediately knew what the problem was, said you could supply the necessary replacement part and an order was placed.Following a very fast delivery service, the part arrived, I easily fitted it and hey-ho, dear old "R85" has a new lease of life. Here's to the next 55 / 60 years of active life, which I'm sure our daughter who inherited the machine, will enjoy ( at least I now know where to get spares/service.Thank you so much Christian

Dear Colin Thank you so much for your very prompt and efficient service. The part I required for my overlocker arrived within a couple of days of my order being placed. I am now able to carry on making dresses for my morris dancers much to their relief.(they all seem to outgrow them as fast as I make them!) I would not hesitate in using your firm again you really did 'save my life'.Thank you once again.