The best customer service, product range, pricing and as a new customer I got the genuine feeling that the person on the other end of the telephone was going that extra mile!
It's been a very long time since I have had such great service that I felt duty bound to share my recognition of the hard work they do and to give an extra special thank you to this company.
I looked around for a high quality Sewing Machine and the closest I could find was John Lewis or Singer Outlet;
However Sewingmachinesales.co.uk not only had the best selection but unbelievably good deals.
Spoke to a very helpful, friendly and knowledgeable chap who took my order and within 2 hours!! I received an email that the Singer 5523 that my Mother was interested in was on its way.
In short - I was astounded when it arrived via DPD a Brand New Top of the Range Sewing Machine within 24hrs of contact - Now that's what I call Excellent Customer Service!
I highly recommend this company to everyone for highest quality Sewing Machines, the best price and ridiculously fast delivery plus it came with a 10 year Guarantee that puts John Lewis to shame!!
Thanks for making my family and I really happy,
Good job - Keep it Up!!
Thank you so much! I placed an order on Tuesday morning and it was all delivered to me on the Thursday, in France - that is quicker than ordering something from France!
My new sewing machine and various other bits and bobs were packaged brilliantly and all have arrived safely.
In addition to what was already considered to be excellent customer service, Duke very kindly added a couple of complimentary packs of needles to my order, after I realised I had forgotten to order them. Not only that, upon checking my machine out, I have noticed that the main socket is correct for France, so I have no need to change it.
I cannot praise the team enough. If anyone is 'considering' making a purchase from Sewing Machine Sales - just do it! You won't be sorry.
You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgeable, reassuring and witty.