I was very impressed by the service I received from your company, the people were a joy to speak to and very helpful with my enquiry and i ordered my needles on one afternoon and they arrived the following morning.Brilliant service, i would recommend anyone to use this company. Thanks again.
The A Team.
Found your team very helpful and truly appreciative of their opinion and support assisting me on the website and sharing their opinion on various sewing machines. I take my hat off to a kind gentleman who assisted me with an out of stock sewing machine today (28 Feb 2017).
After speaking with him, he put may faith back in mankind. I wanted to spend my money with Sewing Machine Sales and no other company simply because I felt the team have been far friendlier, professional and have a kinder attitude than other online sewing companies. Not wanting to sound negative, but have been looking to purchase a sewing machine over the past two weeks and felt rather unsettled and intimidated by a couple of online companies who will remain nameless, but I'd found them quite dismissive of my needs and came across quite abrupt with their one word answer when you spoke over the telephone or liaised in their online chat room. Saddened to say the experience left me feeling flat with a heavy heart. Delighted this is behind me now!!! And what swayed me towards Sewing Machine Sales was a nice gentleman from the Newcastle branch who took time out to listen to my requirements and shared his experience and opinion on the best self threading machine for me.
I didn't feel rushed or made to sound stupid for being a novice and beginner to this new arena of sewing. I have made my purchase today and look forward to the delivery of my first ever sewing machine ... Thank you ever so much Sewing Machine Sales ... I will most certainly sing from the roof tops how great you all are as team. Forever grateful Catherine from Wolverhampton
I had a nightmare with another online company who really messed me about, but after reading Trustpilot reviews about this one I ordered the same machine from here and as a bonus it was £70 cheaper. Plus, I could have got next day delivery for no extra cost but opted for a weekend delivery instead for an extra charge (given that I'd saved so much anyway).
The service was excellent, and I was fully informed about where my machine was in the system and then when it was out for delivery. It arrived on time and I'm delighted with it - if a little intimidated as it's very technical and I'm not!
I'll definitely use this company again and would highly recommend them to anyone else.
I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others.