Singer Manuals

I would like this e-mail to be given to your employer please. On Tuesday I placed an order with your Company via Belinda. Although short staffed she went to extra lengths to process my order as I do not want to give card details online and always place my orders by phone. She was excellent. Courteous, efficient with a sense of humour. If the rest of your staff are like this I have no need to look elsewhere for my supplies. She is a credit to your Company. Once again many thanks Belinda.

You promote excellent customer service on your website; I can see why! I don't have a question, I just wanted to thank the lovely man who phoned me just now to explain why I had received a different model sewing machine from the one I ordered. Human, friendly, prompt, knowledgeable, reassuring and witty.

I phoned on Tuesday about a replacement drive pulley for my 40 year-old Grannies sewing machine. At Duke's suggestion I sent the old one which he received on Wednesday, and I got the replacement today. Wonderful service.

Just a quick message to let you know that I have just received my sewing foot in the post. Fantastic item! Thank you for your excellent service and speedy delivery. I will definitely be back for future purchases.

I would like to convey my thanks for the prompt response to my recent order. The clasps, Order No. ######, arrived in the mail last week and I very much appreciated the efficiency of your Sales Dept.