I always find them helpful. I do appreciate your very fast service and most of all the fact that you still make available the necessary items for machines which are not current models. Best Wishes for Christmas and The New Year.
The A Team.
Found your team very helpful and truly appreciative of their opinion and support assisting me on the website and sharing their opinion on various sewing machines. I take my hat off to a kind gentleman who assisted me with an out of stock sewing machine today (28 Feb 2017).
After speaking with him, he put may faith back in mankind. I wanted to spend my money with Sewing Machine Sales and no other company simply because I felt the team have been far friendlier, professional and have a kinder attitude than other online sewing companies. Not wanting to sound negative, but have been looking to purchase a sewing machine over the past two weeks and felt rather unsettled and intimidated by a couple of online companies who will remain nameless, but I'd found them quite dismissive of my needs and came across quite abrupt with their one word answer when you spoke over the telephone or liaised in their online chat room. Saddened to say the experience left me feeling flat with a heavy heart. Delighted this is behind me now!!! And what swayed me towards Sewing Machine Sales was a nice gentleman from the Newcastle branch who took time out to listen to my requirements and shared his experience and opinion on the best self threading machine for me.
I didn't feel rushed or made to sound stupid for being a novice and beginner to this new arena of sewing. I have made my purchase today and look forward to the delivery of my first ever sewing machine ... Thank you ever so much Sewing Machine Sales ... I will most certainly sing from the roof tops how great you all are as team. Forever grateful Catherine from Wolverhampton
I just wanted to say a BIG THANK YOU for doing a re-wrap on the Machine I ordered last week, it was requested by me so my Wife could not see any Identification on the Parcel as it is a Christmas Present !
Thanks Very Much, I will be back to Order other bits from you , so nice to deal with a company like yours !!
Best Wishes to All for a Happy Christmas and Good New Year.
I have received my machine back, and I wanted to express my sincere thanks for how quickly you managed to arrange the repair. I am very grateful to have the press over Christmas, and extremely impressed with the quality of your service. The real test of a company is how they deal with problems - and you handled this will friendliness and efficiency. I shall certainly recommend you to others. Kind regards
Dear Sales team, The foot I ordered earlier in the week has just arrived. I've tried it on the machine and it works perfectly. Could you please pass on my thanks to the two gentlemen who dealt with my enquiry earlier this week, they were both so helpful and I appreciate the advice given. Again many thanks for a superb service