One of the first sewing tools you will use when starting to sew both as a hobby or as a profession will be a Seam Ripper or sometimes called a Quick-Unpick. Personally one of my favorite sewing items and of course a great sewing accessory for unpicking stitches. If you don't own a seam ripper or quick-unpick, buy one as soon as possible!
I needed a replacement bobbin cover and was given prompt and helpful support by phone to locate the one I needed which happens to be in the shop near me. I had been tearing my hair out trying to locate the product on line. What a relief that the shop is now open again. What excellent customer support. Thank you.
Late last week I contacted you regarding the foot pedal control for my wife's New Home machine. Your engineer offered me good sound advice regarding my query about a possible supply. As a result I ordered your universal foot control. The unit arrived here in France today (less than a week!) and has been fitted. It works perfectly. Thank you for your prompt friendly service